Our commitment to privacy

Your privacy is very important to us at Skyline Communications and its affiliates (“we” and/or “us” and/or “Skyline”). To better protect your privacy, we provide this policy (“Privacy Policy”) explaining our information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personal data may be requested.

We strongly urge you read this notice and make sure you fully understand our practices in relation to personal data, before you access or use any of our services. If you read and fully understand this Privacy Policy, but remain opposed to our practices, you must immediately leave our website, and avoid or discontinue all use of any of our services. Where you have read this notice but would like further clarification, please contact us at privacy@skyline.be.

The purpose of this Privacy Policy is to provide you with a clear explanation of what personal data we collect, when, why and how we collect, use and share your personal data and it explains your statutory rights. This Privacy Notice is not intended to override the terms of any contract you have with us, nor any rights you might have under applicable data privacy laws.

Note that our website contains links to third party websites which we are not responsible for. Please review the privacy policies of such third parties’ websites should you visit these websites. This Privacy Notice does not address the privacy or information practices of any third parties.

Our website uses cookies and other tracking technology to automatically collect certain data concerning its interactions with visitors. Some of this information may include personal data. We explain ore about the information we collect using cookies and tracking technology in our cookie policy.

Contact details

Skyline Communications N.V
Ambachtenstraat 33, 8870 Izegem
Company registration number: 0428.257.869

What information do we collect and how do we collect it?

Personal data is collected when you fill in our website forms or if you register with or use on of our website features or online services. This allows us to contact you with the purpose of providing information about our products and services. Our website automatically collects certain data concerning its interaction with visitors that facilitate operation, management and planning of our website. We explain about our use of cookies and tracking technologies in our cookie policy.

We distinguish the following types of personal data:

  • User data: This is data to identify and contact you or your device. Typical examples include a name, a telephone number, an email address, etc. If you contact us on behalf of a company, we will collect company identification data as well. 
  • Traffic data: This is data of a technical nature that can be directly or indirectly linked to a data subject. A typical example is an IP address.
  • Sensitive data: We do not process any sensitive data.

 

If you engage with us through social media e.g. Facebook, Instagram, Twitter or LinkedIn, we collect login information and any personal data you voluntarily provide, such as messages you post on our social media pages. If you upload content, including your personal data, to a social network and then tag our website, your submission will be subject to that social network’s terms of use and privacy notice, even where you post on an official Skyline page on the social network. We do not have control over these terms of use and privacy policies and have not reviewed their adequacy. You should therefore review these before submitting any personal data.  

You may provide personal data to us through various means:

  • Provided by you directly, e.g. from information entered into forms.
  • Provided by you indirectly, e.g. information collected when you browse our site, such as your IP address and operating system.
  • Publicly available registers, e.g. from a company register
  • Social media, e.g. through Facebook and Twitter.
  • Information provided by search engines.

How do we use your personal data?

To provide our products and services
We collect personal data in order to offer our products and/or services and their functions. We may use the information collected in order to validate your order or subscription, to process your payment (for instance of a monthly fee in the case of a subscription) and to provide the products and services that you requested, ordered or to which you subscribed. We will also use your personal data as far as necessary for the handling and fulfilment of your order as well as to provide customer support.

We also use this information for customer management purposes, to maintain our relationship with you, to provide you with our white papers and to provide you with a stellar customer experience.

To verify your identity
We may use the information collected from you to verify your identity. We may also use this information to establish and set up your account, verify or re-issue a password, log your activity and contact you from time to time.

For internal business purposes
We may use the information collected from you to improve our products in order to draw insights in relation to possible improvements, to improve our services to you and customize your browsing experience and to track any fraudulent activities and other inappropriate activities and monitor content integrity on our website.

To communicate with you
We use your personal data to respond to your queries and/or complaints about our products or services, and to provide you important information about your account. 

Carrying out direct marketing

We may use your personal data, including information related to the services you procure from us, such as your address for direct marketing purposes. We may for example send you emails to inform you of news and updates about our services. This may be in the form of email, post, SMS, telephone or targeted online advertisements.

To protect your privacy and ensure you have control over the use of your personal data, we will always give you the opportunity to “opt out” of direct marketing when you contact us in relation to a service or you receive any email, text or other direct marketing communication.

You have a right to prevent direct marketing of any form at any time – this can be exercised by following the opt-out link attached to each communication, by changing privacy settings within your account or by sending an email to privacy@skyline.be. If you want to review or update the information you have provided us, you can click “my profile” at our website’s home page and edit the information. If you have not been asked already to provide your email address and a password, we will ask you to do it before changes are made, to prevent others from accessing and altering your personal data.

Based on the information we have about you, we take steps to limit direct marketing to a reasonable and proportionate level, and to send you communications which we believe may be of interest or relevance to you, based on the information we have about you.

Legal basis for processing personal data

We will only collect, use or share your personal data for the purposes set out in this Privacy Policy where we are satisfied that:

Our use of your personal data is necessary to perform a contract or take steps to enter into a contract with you. We also carry out this processing for the purpose of knowing our customer and maintaining our relationship with you and to provide you with a stellar customer experience.

Our use of your personal data is necessary to support legitimate interests that we have as a business to provide services to our customers, provided it is conducted at all times in a way that is proportionate, and that respects your privacy rights. For example, we strive to always improve our services in order to make them fit our customers’ needs. For this reason, we process personal data such as device information and draw insights in relation to possible improvements; or

Our use of your personal data is necessary to comply with a relevant legal or regulatory obligation that we have. For example, to maintain appropriate business records, to comply with lawful requests by public authorities and to comply with applicable laws and regulations or as otherwise required by law; or

You have provided your consent to use using your personal data for that purpose (e.g. where you provide us with marketing consents). Where the basis of processing is your consent, you have the right to withdraw your consent, and therefore prevent that processing at any time.

How we protect and store your personal data

Data security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect. Some of the steps we take are: placing confidentiality requirements on our staff and service providers; destroying or permanently anonymizing personal data if it is no longer needed for the purposes for which it was collected. Skyline will comply with applicable laws in the event of any breach of security, confidentiality or integrity of your personal data and, where we consider appropriate or where required by applicable law, notify you via email, text or conspicuous posting on our website in the most expedient time possible and without unreasonable delay, in so far as it is consistent with (i) legitimate needs of law enforcement, or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.

Data retention
We may retain your data as long as necessary to provide our services, and beyond such time to the extent legally permitted and based on our legal obligations (e.g. in relation to invoice retention) or legitimate interests (e.g. in retaining data for the purposes of responding to possible disputes or complaints or for possible reactivation of your account).

In addition, we maintain a data retention policy which we apply to information in our care. Where your data is no longer required, we will ensure it is securely deleted or anonymized.

Your rights

Subject to requirements as set out below, and in some case dependent upon the processing activity we are undertaking, you have the following rights:

  • To request that we provide you with a copy of your personal data that we hold and you have the right to be informed of: (a) the source of your personal data; (b) the purposes, legal basis and methods of processing; (c) the data controller’s identity; and (d) the entities or categories of entities to whom your personal data may be transferred; 
  • To request that we cease processing your personal data, in whole or in part, as you direct us, for any purpose, save to the extent it is lawful to do so without consent; 
  • To obtain and reuse your personal data for your own purposes across different services. This right only applies to information you have provided to us;  
  • To request that we restrict the processing of your personal data where: (a) the accuracy of the personal data is contested; (b) the processing is lawful but you object to the processing of the personal data; (c) we no longer require the personal data for the purposes for which it was collected; but it is required for the establishment, exercise or defense of a legal claim; 
  • To request that we erase your personal data in limited circumstances where it is no longer necessary in relation to the purpose(s) for which it was collected or processed; 
  • To challenge processing which we have justified on the basis of a legitimate interest; 
  • To request that we not transfer your personal data to unaffiliated third parties for the purposes of direct marketing or any other purposes; 
  • To request that we change the manner in which we contact you for marketing purposes; 
  • To request that we correct any errors in your personal data; 
  • To request that we update your personal data as required. Note that you may also correct, update or remove certain parts of such personal data by yourself, or completely deactivate your account, through your account settings; 
  • To obtain a copy of the safeguards under which your personal data is transferred outside the EU; and  
  • To lodge a complaint with your local supervisory authority for data protection.

We may ask you for additional information to confirm your identity and for security purposes, before disclosing the personal data to you. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive.

Transfer

We may exceptionally be required to transfer personal data to non-EU countries. Any transfers made will be in full compliance with all aspects of the General Data Protection Regulation and in accordance with country-specific legislation applicable to our company.

Miscellaneous

We do not process personal data for automated decision-making or profiling. Our company will not share your personal data with any third parties.

You may not transfer any of your rights under this privacy notice to any other person. Our company may transfer its rights under this privacy notice where we reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this privacy notice (or part of any provision) is invalid, illegal or unenforceable, that provision or partial provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of other provisions of this privacy notice will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This notice will be governed by and interpreted according to the laws of Belgium. All disputes arising under the notice will be subject to the exclusive jurisdiction of the competent courts of Ghent, division Kortrijk.

DPO

This website and its content is owned and hosted by Skyline Communications NV, with registered office at Ambachtenstraat 33, 8870 Izegem, Belgium. Skyline Communications can be reached by post at the aforementioned address, by email to info@skyline.be or by telephone to +32 51 31 35 69.

The privacy officer can be reached via privacy@skyline.be and via the coordinates above. We will always attempt to resolve any complaints regarding your personal data in accordance with our privacy policy.

A data subject may contact our privacy officer directly with any enquiries relating to our company.

Supervisory authority

If you happen to have any complaint on how we process your personal data, you can contact the Belgian Data Protection Authority. However, we encourage you to contact us first so we can resolve any issues.

Changes

This privacy policy was last updated on September 2021. We may change this policy from time to time by updating this page to reflect changes in the law or privacy practices. Please regularly check these pages for the latest version of our privacy policy.