Skyline Communications, the global leader in end-to-end multi-vendor network management and OSS software solutions for the broadcast, satellite, cable, telco and mobile industry, further strengthens its presence in Asia. The company announces that Encompass, a global technology services company that delivers end-to-end video solutions to television networks, broadcasters, sports leagues and OTT service providers, has selected DataMiner to unify its operations and service assurance. With the deployment of DataMiner at the Es’hailSat headquarters, the satellite company of Qatar is empowered with a comprehensive end-to-end visibility and control of their services. The platform manages all products and service workloads, keeping a constant eye on not only the main paths, but also the redundant ones. It detects changes in the network even before services get impacted and proactively takes actions to avoid downtime. What is more, DataMiner supports continuous innovation and enables Es’hailSat to adapt to the fast-changing industry by effortlessly integrating new products and technologies.
“We are happy with the performance of the DataMiner solution,” said Dr. Majid Al Naimi, Executive Director – Network Operations at Es’hailSat. “It provides us with the right platform to monitor and control the DTH and service delivery systems at our newly established Teleport. As we add more systems for new services, having full visibility of every piece of critical equipment within the service delivery pipeline becomes very important.”
“We’re really excited about this project at Es’hailSat. With DataMiner in place, our customer now has a true end-to-end perspective on their entire operation, across any vendor and technology boundaries,” explained Pramod Gupta, Regional Account Manager at Skyline Communications. “Their operators can easily provision, manage and monitor every single resource from just a single pane of glass, enabling them to focus on their core business. It goes without saying that unlocks tremendous opportunities. On top of that, we’ve quite an extensive client base in Doha, which means we are very familiar with the region. Es’hailSat can definitely benefit from and rely on Skyline’s expertise whenever they need.”
Skyline Communications, the global leader in end-to-end multi-vendor network management and OSS software solutions for the broadcast, satellite, cable, telco and mobile industry, further strengthens its presence in Asia. The company announces that Encompass, a global technology services company that delivers end-to-end video solutions to television networks, broadcasters, sports leagues and OTT service providers, has selected DataMiner to unify its operations and service assurance.
“We are extremely proud of the deployment of DataMiner at Encompass. It’s an honor to power its operations in Asia,” commented Jonathan Triboulet, Director APAC Operations at Skyline Communications. “With our local presence in Singapore, we are in a very good position to fully support Encompass’ operations.”
The project at Encompass comprises an end-to-end DataMiner system that is designed to unify operations across the entire multi-vendor infrastructure. The Singapore business unit also benefits from the DataMiner expertise of Encompass Buenos Aires. Those teams already have long-standing and vast experience in the administration and operation of the DataMiner platform, and built the system without any involvement from Skyline. Rather than deploying siloed EMS systems to manage the new infrastructure elements, DataMiner now also monitors Encompass’ new satellite infrastructure and provides full earth station uplink and downlink management.
“With over 160 channels of premium video content being managed 24x7 in APAC alone, we need to deliver superior quality of service to our clients at all times,” said Mark Wardle, VP Engineering & Operations at Encompass Singapore. “DataMiner offers a comprehensive solution that provides a “single-pane-of-glass” view of our entire complex and diverse infrastructure.”
Skyline Communications is indeed deeply rooted in the APAC region. Its office in Singapore opened in 2017, with the purpose to support its continued growth in the APAC region. Expanding its local presence across all regions demonstrates Skyline’s long-term commitment to its current and future customers, which is all about increasing the quality of service and reducing the operational costs.
“We take that commitment very seriously. It’s not just about delivering a solution that’s tailored to the needs of Encompass in terms of the look and feel and automated workflows,” adds Jonathan Triboulet. “We also make sure the operations and engineering teams are fully capable and independent through our various activities around the Singapore region. Organizing training that enables our customers to take advantage of all DataMiner aspects and scheduling webinars to share our knowledge is equally important to us. Skyline’s unique expertise plays a huge role in our global success story and facilitates operations teams to manage their entire operations in an intuitive and proactive manner.”
About Encompass Digital Media
Encompass is a global technology services company focused on supporting television networks, broadcasters (TV and radio), sports leagues and OTT service providers with the delivery of their linear/nonlinear video content and radio across television, digital and radio platforms. Services include: channel playout, global distribution, OTT/TV streaming and VOD, live events, disaster recovery and radio. For more information, please visit www.encompass.tv, and follow us on social media – LinkedIn and Twitter.