The service layer

DataMiner, as a single consolidated end-to-end network management platform, provides unprecedented visibility on your operation from a device, service and business perspective. The highly sophisticated dynamic service management layer subsequently traces any services, right across any vendor and technology boundaries, offering end-to-end service monitoring and provisioning.

a dynamic service layer on top of the multi-vendor infrastructure management layer

DataMiner® Service Management enables operators to design a dynamic service layer on top of the multi-vendor infrastructure management layer in DataMiner, resulting in a unique real-time and historical service perspective on the most complex operations. In an ever more complex and less transparent technological environment, it becomes increasingly more difficult to interpret raw device messages and to judge their impact on an operation.

With DataMiner Service Management, services can be modeled. During run-time, DataMiner traces the path of services and provides operators with instant valuable service impact information. This significantly reduces the response time and the time-to-restore-services. In addition to that, DataMiner maintains a clear service history, which results in a unique long-term perspective on the actual performance of individual services.

Based on historical service performance and availability data, operators can now make well-founded investment decisions, and optimize their return on investment.

Prioritize alarms instantly and ensure continuous service availability with real-time service impact analysis

Key Facts

integrates with any test and measurement solution, thereby providing for accurate service availability and quality assessment

powerful service provisioning tools to model the most complex architectures and support run-time conditional behavior

real-time service impact analysis that enables operators to prioritize alarms instantly with service availability in mind

automatically tags device alarms with a service impact weighting factor

dynamically groups device and system alarms per service

allows secure publishing of service data into third-party web environments, such as intranet or Internet websites

allows northbound interfacing via SNMP or custom TCP sockets to forward service alarms to third-party software applications

supports monitoring of incoming, outgoing and internal services

360° perspective by intuitive navigation between device and service layer

integrated with Visual Overview, resulting in service-oriented system schematics

sends SMS, email and twitter notifications based on user-defined service impact definitions

provides long-term statistical service analysis via intuitive web-based graphical reports

creates professional user-defined email reports, triggered by a time schedule or events in the operational environment

features real-time updated and user-defined dashboards

hierarchical service structure for efficient configuration and maintenance