Kordia completes major digital transformation of its Network Operations Center with DataMiner

The milestone project will enable Kordia, a state-owned communications and safety-of-life technology provider across New Zealand, Australia, and the wider Pacific, to leverage a single, unified platform in its Network Operations Center (NOC). The new platform will empower the organization to draw on cutting-edge technology to monitor and manage Kordia’s network and assets.

From legacy silos to a unified operational platform

Kordia’s Network Operations Center (NOC) serves as the nerve center of its critical infrastructure, monitoring thousands of devices, remote sites, and systems that underpin essential services 24/7, 365 days a year.

Kordia’s legacy systems were robust but siloed, and the organization was looking to embark on a digital transformation project to reduce complexity, bolster efficiency, and future-proof network operations for decades to come.

“Our old platforms were robust but rigid,” said Regan Hughes, Head of Technology at Kordia. “With technology evolving rapidly, we were looking for new solutions that would help our network operations achieve greater agility and the ability to scale up.”

Hughes continued, “Kordia operates critical infrastructure, including safety-of-life communications services and national broadcasting transmissions from our digital terrestrial television network. It was of utmost importance that any transformation or shift to a new platform met our exacting standards for reliability and functionality. Our customers rely on us to maintain their critical services 24/7, 365 days a year, so our benchmark is set incredibly high.”

Kordia partnered with Skyline Communications to implement the DataMiner xOps platform, replacing five legacy systems with one future-ready platform. The transformation has not only streamlined monitoring and control across more than 5,000 devices, but also introduced a new level of flexibility, visibility, and automation—all through a single-pane-of-glass environment.

Operational intelligence at every level

The DataMiner platform empowers Kordia’s frontline teams with live insights, trending KPIs, AI-driven analytics, and automatic ticketing integration. Visual dashboards now offer intuitive control of complex infrastructure, including 30+ year-old systems connected over low-bandwidth links—an integration challenge the project team tackled head-on.

The nature of our business demands uncompromising performance, and Skyline was there to support every request and enhancement we required. Regan Hughes, Head of Technology at Kordia

“This has been one of the most complex and rewarding deployments we’ve worked on,” said Dean Muzicka, Lead Project Manager at Skyline Communications. “Bringing modern software intelligence into an environment with such unique legacy constraints pushed us to innovate. The level of collaboration between the Kordia and Skyline teams has been nothing short of exceptional.”

Hughes said, “Kordia’s engineers and software development team worked rigorously with Skyline to ensure implementation across our infrastructure was seamless and met the demands of our customers and critical services. The nature of our business demands uncompromising performance, and Skyline was there to support every request and enhancement we required.”

xOps in action: a foundation for the future

Fully aligned with Skyline’s xOps vision, the solution makes Kordia future-ready. It establishes the foundation for intelligent automation, cross-domain control, and service-centric operations — essential capabilities in today’s dynamic, multi-vendor networks. With technologies like DataMiner IDP and deep CMDB integration, Kordia is equipped for continuous growth, secure change management, and data-driven service evolution.

Naveendran Murthy, APAC Operations Director at Skyline Communications, added, “The success of this deployment reflects DataMiner’s unmatched ability to unify and optimize complex operational ecosystems. Kordia can now act with the agility of a true data-driven organization—operating faster, smarter, and with greater control over their mission-critical services.”

Hughes said, “Even in the early stages of the deployment, our NOC engineers have been very optimistic about the DataMiner platform. We are looking forward to simplifying some of the tasks associated with managing and monitoring the network, so the NOC engineers can focus on more critical and proactive support for our customers.”

Ready to scale with confidence

With 98% of its infrastructure now provisioned on the platform, the multi-phase transformation marks a strategic leap forward for Kordia. A transformation that not only solves today’s challenges but positions Kordia to scale with confidence and lead in the era of digital-first, data-centric innovation.

Kordia CEO Neil Livingston said the transformation was designed with Kordia’s business strategy in mind: “The vision underpinning our digital transformation was to ensure Kordia was fully enabled to offer future-proofed, best-in-class asset and network management services for other critical service providers. This is one of the key benefits we are looking to reap from migrating to DataMiner, and we’re excited by the prospect of extending our service offerings in the near future.”