The DataMiner IOC runs its operation on a state-of-the-art OSS platform, based on DataMiner software, which automatically ingests and processes vast amounts of data from operational DataMiner platforms, deployed across the globe to manage some of the most prestigious broadcast, satellite, HFC broadband and telco systems. This enables the DataMiner IOC team to provide a proactive service towards all users.
The DataMiner IOC team also has direct strategic liaisons with other key Skyline teams, such as the software R&D department and the System Engineering team, enabling it to swiftly respond to any issues as they emerge.
DataMiner maintenance contract
The following will be included in your DataMiner Maintenance Contract:
Unlimited telephone or email support by experienced and skilled Skyline DataMiner engineers during normal office hours.
When necessary DataMiner experts will come over to fix any issues or to advise you when you have questions.
DataMiner support engineers provide remote support directly from our headquarters in Izegem via use of a dial-in connection, broadband, ISDN, VPN, ...
At regular intervals, a Skyline Application Engineer will visit you to do system checkups and to handle any requests you may have.
Your maintenance contract includes all major and minor updates of the DataMiner software, which will be quickly provided via our intelligent update system.